Our Policy Statements

Policy statements suck, don't they? They are fairly necessary though, so we have provided our terms and conditions below in the simplest way possible.

1. Order Cancellation
   • If you choose to cancel an order after we have already began working on the order, we are entitled to full reimbursement for any costs already incurred on the order. This reimbursement will be taken from the advanced deposit and the balance will be returned to you.
2. Customer Supplied Artwork
   • Estimates for printing are based on customer supplying same size or larger art work that is "camera ready" and does not need any modification to make it printable. Additional time needed to make artwork ready will be billed at current rates; $40/hr.
3. Preparatory Materials
   • Artwork, screens, negatives, positives, color separations and other items supplied us remain our exclusive property unless otherwise agreed in writing.
4. Terms
   • An advanced deposit of 50% of the total order price is required on all custom orders. We will not commence work until this amount has been paid. This deposit covers garment and other miscellaneous costs. The balance on the order is due at the time of shipping.
5. General Warranty
   • Although we use quality materials, due to the wide variation in laundering conditions and detergents, we do not guarantee against fading or shrinkage of garments during laundering.
6. Substitutions
   • We reserve the right to substitute materials of equal or better quality with notification, unless advance notification is previously agreed to in writing.
7. Rejects
   • Buyer has the right to purchase reject materials at a reduced cost determined by the printer. If buyer declines to purchase rejects, printer has the right to sell them as seconds or irregulars in any manner he sees fit.
8. Indemnification
   • The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades and person's right to privacy or other personal rights except to the extent that the printer has contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue the defense thereof.

Yes, that last one is a bit of a doozie, but it is basically saying that if someone finds one of your designs that we screen printed to be offensive and tries to sue you, we cannot be held accountable unless we actually made the design for you, in which most cases, we don't.

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